Nine live. Two signed. Every one of them inside the building.

Digital infrastructure · Indonesia

An agent supervises 30,000 tower sites — every maintenance visit checked while the crew is still there.

Scope

Field technicians maintain tens of thousands of base-station sites and photograph each job. A post-audit team at head office checked those photographs to confirm the work was done to standard.

Before

The team could not check everything, so it sampled. Checks landed days after the visit. When a fault was found the technician had to be re-scheduled to go back to the site. And the standard varied from checker to checker.

After

Agents and a vision model built for tower work read every photo against the maintenance ontology — the checklist for that site type and work order — and answer while the crew is still on site. Every visit checked, one standard on every photo, a return trip becomes a fix in the moment. The head-office post-audit team — several hundred people — now works the exceptions rather than the queue.

Control that makes it auditable

Every judgement carries the photo, the model version and the rule it was judged against, attached to the site record. Safety and structural findings route to a named engineer.

Where else this applies

Any operator whose field work is proven by photographs — towers, fibre, power, wind and solar estates — in Indonesia, Vietnam, the Philippines, India or the US.

Relevant to

The telecom case →

Auto finance · Vietnam

Every car-loan file and every regulator letter at a global automaker's finance arm — read by agents at ~100% accuracy.

Scope

The captive finance arm of a global automaker. Two document estates: the vehicle registration, insurance certificate and identity papers behind every car loan; and the compliance documents arriving from the State Bank and other authorities — long, scanned, in dozens of layouts.

Before

Legacy OCR ran at roughly 80% accuracy against a requirement of 100%. PDFs were re-keyed by hand under a 10 to 25 working-day statutory clock, six people were locked to regulatory correspondence, and a missed deadline carried blacklisting risk.

After

Near-100% accuracy held on files of 100 pages and more, across every form the authorities use. Structured output goes by API into the core system, the loan origination system and the mobile app. Six people were redeployed — about US$54k a year of capacity returned — and the work was named the group's number-one project internally.

Control that makes it auditable

Every extraction carries a confidence score and page provenance. Fields below threshold route to review before anything is submitted.

Where else this applies

Any lender answering its regulator from long, scanned files — under SBV, OJK, BNM, MAS or a US or EU supervisor — and any dealer-finance operation reading vehicle paperwork at volume.

Relevant to

Documents into the ontology →

Banking · Vietnam · on-premise

Inside a top-tier Vietnamese bank with millions of customers, agents read every loan file, appraisal and invoice — on its own hardware.

Scope

One of Vietnam's largest commercial banks, serving millions of customers. Every document estate in the bank: loan applications and their supporting papers, appraisal files feeding credit decisions, and the paper of the back office — invoices and expense claims approved automatically against policy.

What it proves

FlowAI workflows run the file end to end — read, check against policy, propose the decision, route the exceptions — on the bank's own hardware and under supervision. The full governance stack (confidence routing, approval gates by amount and risk, immutable log, correction capture) runs unchanged inside the building.

Control that makes it auditable

Every proposed decision carries the pages it was read from and the rule it was checked against. Anything above the approval threshold waits for a named officer.

Where the numbers are

Volumes, turnaround and approval rates belong to the bank and are shared on a reference call, not printed here. A second process is contracted for 2026.

Where else this applies

Any bank under a residency obligation — in Vietnam, Indonesia, Malaysia, Singapore, or a US or EU institution with the same constraint — with the same heavily scanned, mixed-format estate.

Relevant to

The banking case →

Insurance · Vietnam

Agents underwrite and settle claims for a top-three life insurer — answered in the customer's app, not in weeks.

Scope

One of Vietnam's three largest life insurers, distributing through banks. Underwriting evidence and claims documents — hospital records, invoices, discharge papers, physician statements — arriving in every format a hospital produces.

Before

A claims team and a third-party administrator processed files by hand. Customers waited weeks for a decision. The cost of the claims operation tracked headcount, not volume.

After

Agents read the documents and check them against the policy. Straightforward claims are answered in the customer app as soon as the documents arrive. The insurer brought third-party administration back in-house and cut the cost of the claims operation.

Control that makes it auditable

Every decision carries the pages and the policy clause it rests on. Ambiguous coverage and high-value claims route to a named assessor.

Where the numbers are

The insurer measures the saving and the straight-through rate. It will tell you the figures on a reference call; we do not print them.

Where else this applies

Life and health carriers and bancassurance partnerships across Southeast Asia — and any third-party administrator whose clients are asking why it still takes weeks.

Relevant to

The insurance case →

Chemicals · Vietnam

Agents run a chemicals importer's paperwork from purchase order to customs clearance to the ledger.

Scope

A chemicals producer importing raw materials continuously. Every shipment arrives as a set of documents that have to agree with each other: purchase order, supplier invoice, packing list, bill of lading, certificate of analysis, safety data sheet, certificate of origin, the import licence controlled chemicals need, the customs declaration, and the duty and tax receipts.

What the agents do

Read each document as it arrives. Match invoice to purchase order and packing list to bill of lading. Classify the goods under the tariff and check the licence for controlled substances. Assemble the customs declaration pack. On clearance, post duty, VAT and landed cost to accounting and close the three-way match.

Control that makes it auditable

A classification or a licence gap routes to trade compliance before anything is filed. Every posting carries the documents it came from.

Where else this applies

Any importer of regulated goods — chemicals, pharmaceuticals, food — in Vietnam, Indonesia, Thailand or beyond, running the same chain under the same tariff logic.

Relevant to

The manufacturing case →

Steel fabrication · Japan

Agents read structural steel drawings as geometry and write the take-off into the estimating system.

What it proves

The hardest test of document understanding: meaning carried in geometry and annotation, not text. The agent reads section marks, dimensions and notes as one document and writes quantities into the estimating system.

Control that makes it auditable

A dimension that cannot be resolved routes to a named estimator with the drawing region attached.

Where else this applies

Any structural or rebar fabricator estimating at volume, in Japan, Southeast Asia or the US.

Relevant to

The manufacturing case →

Precision manufacturing · Japan

Factory vision written straight into the quality record.

What it proves

Conformance evidence produced as a by-product of inspection rather than assembled afterwards — inspection tied to lot, heat and serial as it happens.

Where else this applies

Automotive and aerospace suppliers anywhere a customer audit asks: show me it was checked.

Relevant to

The manufacturing case →